SHIPPING AND DELIVERY
We are happy to ship our Luxe goodies anywhere in the world.
Estimated Delivery Times
Deliveries to Australian addresses usually arrive within 1 to 2 business days from the time of shipment. Most metropolitan area deliveries are received next business day, where the order is received between Monday to Friday, and prior to midday (12 pm).
For regional areas and all areas outside the metropolitan area, delivery is generally between 2 to 5 business days. Please check the Australia Post website for more information on the delivery areas for Express Post.
Deliveries outside Australia can be expected to arrive within 3 to 5 business days from the time of shipment, depending on your location. When your order has been despatched, a confirmation email will immediately be sent to your nominated email address. If you do not receive a shipping confirmation email, please email us at firstname.lastname@example.org
All orders are processed within 24 to 48 hours. Deliveries are sent during normal business hours between Monday and Friday. Purchases made on weekends and public holidays will be processed on the next business day.
For shipping within Australia, we use Australia Post Express Post. Once your parcel has been despatched a unique tracking number will be sent to your nominated email address. You can track your parcel at http://auspost.com.au/track/
Please ensure your delivery address is attended during business hours. We recommend providing a business address where possible, or an address where someone will be able to receive the package between 9 am and 5 pm, otherwise the order may be sent to the closest post office for you to collect. Please note, orders of multiple items may be shipped in more than one delivery. This will be indicated by multiple tracking numbers on your shipping confirmation email.
For shipping outside Australia, we use FedEx. Once your parcel has been dispatched a unique tracking number will be sent to your nominated email address. You can track your parcel at https://www.fedex.com/apps/fedextrack/?cntry_code=au.
All FedEx deliveries must be signed for. Please ensure your delivery address is attended and provide a business address where possible, or such other address where someone will be able to sign for the delivery between 9 am and 5 pm.
within Australia | single order of AUD$250 or more
within Australia | AUD$10
New Zealand | FedEx International | AUD$40
Rest of the world | FedEx international | AUD$50
(3 to 5 business days, depending on location)
Currency, Taxes and Duties
Please note that all product prices indicated and payments made on this site are in Australian Dollar (AUD) currency. Orders to countries outside Australia may be subject to import duties and/or taxes, which are applied when your package reaches your country.
Your order is shipped on a Delivery Duty Unpaid (DDU) basis. We are unable to estimate the amount of duties and taxes your package will incur as these charges are imposed directly by your local customs. Payment of these duties is necessary to release your order from customs. For more information, please contact your local customs office.
As much as possible, we endeavour to update stock quantities in real time, however very occasionally, items may be sold out at the time of purchase.
If a sold out item is purchased, you will be notified by email as soon as possible and offered a suitable replacement, or a full refund.
Changes to Your Order
Once your order has been placed, please note we are unable to make changes or cancel your order, however our usual returns process is available.
If you have made an error in your delivery address, please contact us immediately via email at email@example.com.
If your order has already been shipped, Luxe accepts no responsibility for incorrect details entered. If there are any delays to your order, you will be notified via email. Please ensure the email address entered in the checkout is attended.
Please note we reserve the right to cancel any order at any time, at our sole discretion. Shipments which are rejected by the receiver may result in the customer incurring redirection fees. In the event that a shipment is rejected by the receiver, it is the customer's responsibility to contact us to notify us of the situation.
For all online customer service and product enquiries, please email us at firstname.lastname@example.org between 9 am to 5 pm, Monday to Friday (AEST).
Please note as our store and transaction processing is based in Australia, your bank may apply international transaction fees.